Privacy Policy

This policy describes how Halp Holding LLC (“thewaitlist,” “we,” “us”), collects, uses, and retains information when you use thewaitlist.com. It covers two types of users: business owners who create and manage queues, and customers who join queues at a participating business.

Information we collect

Business owners

• Email address — when you create an account or join the early-access list
• Name — when provided via a connected OAuth account (e.g., Google); not collected via magic-link login
• Queue history and account activity associated with your business

Customers joining a queue

• Name and phone number — entered on the queue join page
• Queue position and status — when you joined, when you were notified, and when your visit was completed

All visitors

• IP addresses and standard server request metadata, collected automatically by our hosting infrastructure. We do not build profiles from this data.

How we use your information

• Operate and improve thewaitlist
• Send transactional emails (sign-in links, account confirmations)
• Send SMS notifications to customers about their queue position
• Respond to support requests
• Detect and prevent abuse

We do not use personal information for advertising, behavioral tracking, or profiling.

SMS notifications

When you provide your phone number to join a business's queue, you consent to receive SMS messages about your queue position from that business via thewaitlist. These are transactional notifications only — never marketing.

• Opt-in: Submitting your phone number on the queue join page constitutes consent to receive SMS notifications for that visit.
• Message frequency:Typically 1–3 messages per visit — position confirmation, ready notification, and occasionally a follow-up.
• Opt-out: Reply STOPto any message. You'll receive a single confirmation and no further messages.
• Help: Reply HELP for support contact information.
• Message and data rates may apply.
• No marketing use: Phone numbers are used solely for queue notifications. We do not share phone numbers with third parties for marketing.

Third-party services

We share data with the following processors to operate the service. Each handles data under their own privacy policies.

We do not sell personal information to any third party.

Cookies

thewaitlist uses two functional cookies: a session token set when you sign in as a business owner (keeps you signed in; expires after 30 days of inactivity), and a queue-position cookie set when you join a line so your device can show your own spot (it contains only a queue entry number and expires after 24 hours). If you join a line, your name — and, if you opt in to texts, your number — may also be remembered in your own browser’s local storage, on your device only, so the form is prefilled if you return. We do not use advertising cookies, tracking pixels, or third-party analytics.

Data retention

Your rights

You may request access to, correction of, or deletion of your personal information by emailing help@thewaitlist.com. We'll respond within 30 days.

We do not sell personal information. California residents: thewaitlist does not sell or share your data for cross-context behavioral advertising.

Children's privacy

thewaitlist is not directed at children under 13 and does not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us at help@thewaitlist.com.

Contact

Questions about this policy or requests regarding your data:

We may update this policy. Material changes will be noted with an updated effective date at the top of this page.