Terms of Service

These Terms of Service govern your use of thewaitlist.com and the thewaitlist queue management service, operated by Halp Holding LLC (“thewaitlist,” “we,” “us”). By creating an account or using the service, you agree to these terms. These terms apply to business owners — the businesses and individuals who create and manage queues using thewaitlist.

The service

thewaitlist provides queue management tools for small businesses. Owners create a queue, customers join it via a URL or QR code, and thewaitlist sends SMS notifications when it's their turn. We provide the platform — you own the relationship with your customers.

Account registration

To use thewaitlist as a business owner, you must provide a valid email address. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at support@thewaitlist.com if you suspect unauthorized access.

Free and paid plans

• Free tier: Up to 300 lifetime outbound notifications. No credit card required.
• Paid tier: $29/month, after free credits are exhausted. Unlimited notifications.

We reserve the right to change pricing with 30 days' notice. Changes take effect at your next billing cycle.

Acceptable use

You may use thewaitlist only to manage customer queues for your business. You may not use thewaitlist to:

• Send marketing, promotional, or political messages
• Harass, threaten, or abuse customers
• Operate in regulated industries (healthcare, finance, legal services) without ensuring your own independent compliance with applicable regulations
• Circumvent or obscure the opt-in mechanism on the queue join page
• Resell, sublicense, or white-label access to the service

SMS compliance

Your customers opt in to SMS notifications by submitting their phone number on the queue join page. You are responsible for:

• Ensuring the join page is clearly presented and the opt-in mechanism is not obscured or misleading
• Sending only queue status updates via the notification feature — no other content
• Complying with all applicable federal and state laws governing SMS messaging, including the Telephone Consumer Protection Act (TCPA)

STOP and HELP keyword responses are handled at the carrier level via Twilio. Do not attempt to override or circumvent these.

Account termination

Either party may terminate your account at any time. If you terminate, your data is retained per our Privacy Policy and then deleted. If we terminate your account for violation of these terms, no refund is issued for any unused portion of a paid month.

Disclaimer of warranties

thewaitlist is provided as-iswith no warranties of any kind — express or implied. We do not guarantee uptime or availability of the service, delivery of SMS notifications (carrier conditions apply), accuracy of queue position calculations, or uninterrupted or error-free operation. Use of the service is at your own risk.

Limitation of liability

To the maximum extent permitted by law, Halp Holding LLC's total liability for any claim arising from your use of thewaitlist is limited to the fees you paid in the 30 days preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages — including lost revenue, lost customers, or data loss.

Indemnification

You agree to indemnify and hold harmless Halp Holding LLC and its members, officers, and agents from any claims, losses, or damages — including reasonable legal fees — arising from your use of the service, your violation of these terms, or any SMS compliance issue arising from your customers' interactions with your queue.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of Pennsylvania.

Changes to these terms

We may update these terms. Material changes will be noted with an updated effective date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated terms.

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